Publicly available information from government records.
Deidentified or aggregated consumer information.
Information excluded from the CCPA’s scope, such as personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.
Directly from you. For example, from forms you complete.
Indirectly from you. For example, from observing your actions on our website.
From third parties, such as technology vendors, marketing and advertiser providers, analytics providers, and consumer reporting agencies.
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a quote or ask a question about our products or services, we will use that Personal Information to respond to your inquiry. If you provide your Personal Information in connection with a product or service, we will use that information to process your payment and facilitate delivery.
To provide, support, personalize, and develop our website, products, and services.
To create, maintain, customize, and secure your account with us.
To process your requests, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our website users is among the assets transferred.
Service providers, vendors, or third parties that provide mortgage, real property, or credit or financial-related services (e.g., appraisers, closing agents, title agents, PMI companies, or consumer reporting agencies).
Service providers, vendors, or third parties that provide services related to compliance, website hosting, information technology, data security, or support services.
Investors or wholesale lenders.
Government agencies.
Right to Know
You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your Personal Information over the past 12 months (the “right to know”), subject to certain exemptions specified in the CCPA. Once we receive and verify your request and confirm your identity (see “Exercising Your Rights to Know or Delete” herein), we will disclose to you:
The categories of Personal Information we collected about you.
The categories of sources from which your Personal Information was collected.
Our business or commercial purpose for collecting or sharing that Personal Information.
The categories of Personal Information about you that we shared for a business purpose.
The categories of third parties with whom we shared that Personal Information.
The specific pieces of Personal Information we collected about you.
Complete the transaction for which we collected the Personal Information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug to identify and repaid errors that impair existing intended functionality.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.) or any other legal obligation.
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Right to Opt Out
You have the right to request that we not sell or share your Personal Information to third parties.
Right to Nondiscrimination
We will not discriminate against you for exercising any of your rights under the CCPA.
Exercising Your Rights to Know, Correct, or Delete
To exercise your rights to know, correct, or delete described above, please submit a verifiable consumer request using one of the following methods:
• Emailing us at [email protected]
A verifiable consumer request must provide sufficient (i) information that allows us to reasonably verify that you are the person about whom we collected Personal Information or an authorized representative, and (ii) detail that allows us to properly understand, evaluate, and respond to it.
Only you, or an authorized agent may make a verifiable consumer request related to your Personal Information. If you wish to have an authorized agent, make a verifiable consumer request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your authorized agent, and we will still require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we collected Personal Information.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. You do not need to create an account with us to submit a request to know or delete. We will only use Personal Information provided in the verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
Upon receiving a consumer request, we will promptly confirm receipt of the request and provide information on how we will process the request. We endeavor to respond to a verifiable consumer request within 45 calendar days of its receipt.
the business purposes for which the information is used, and the length of time for which the information is required to achieve those purposes;
whether we are required to retain the information to fulfill reasonable business needs, legal obligations, and compliance requirements;
the privacy impact on the consumer of ongoing retention;
whether we should retain the information to protect against fraud and other security vulnerabilities; and
the manner in which information is maintained in our systems, including the complexity of systems.
• Emailing us at [email protected]
Call 307-448-1194
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